Regional Hotel Group
12 articlesAI chatbot misstatements corrected
The Challenge
Multiple AI chatbots, when asked questions like "is this hotel any good," were citing a long-defunct, inaccurate review site summary, continuously misleading prospective travelers.
Our Approach
The team traced the original data sources behind the AI summaries, submitted correction requests to each source site individually, and filed correction requests through AI platforms' content reporting mechanisms, while monitoring responses across major AI engines.
The Outcome
12 AI responses containing inaccurate summaries were confirmed updated, and major AI engines stopped citing the outdated, inaccurate source.